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TERMS AND CONDITIONS / PRIVACY POLICY​​

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  1. Contact & Information about us

    • We NewMove (Southern) Ltd a company registered in England and Wales with company registration number 12649128 and our registered office address of Suite 1 The Bungalow Upper St, Stratford St Mary, Colchester, Suffolk, United Kingdom, CO7 6JN which is also our contact address. Our registered VAT number is GB 355 1321 25. You can contact us by writing to us at or to the above address.

    • Who we are

    • This Privacy Notice applies to the use and processing of personal information collected by NewMove (Southern) Ltd 

    • The phrases “us”, “we” or “our” will mean those businesses which are part of NewMove (Southern) Ltd on behalf of and in respect of whom this Privacy Notice is made.

    • For information concerning the collection, use and processing of personal information by any of our third party business partners or suppliers, please contact our representative with whom you usually deal.

    • Information covered by this Privacy Notice

    • Personal data. This is information, or any combination of separate pieces of information, that could be used to identify you

    • Special categories of personal data. This is information which is classified as sensitive (for example details of your health)

    • Please read this Privacy Notice carefully. If you have any questions about this notice or our use of your personal data, please contact by email to n.johnston@new-move.co.uk or in writing to Suite 1, The Bungalow, Stratford St Mary, Suffolk CO7 6JN

    • Where we get personal information from

    • When you enquire or register for products and services provided by NewMove (Southern) Ltd we may collect personal information from a variety of sources.

    • The majority of the personal information which we collect will have been provided by you during the course of your relationship with us either through face to face contact, by telephone, email or electronic communications such as messaging or through the internet.

    • However we may also obtain your personal data from other sources including:

    • Information we collect when you visit or create an account on our websites

    • Companies which support advertising services that promote our services including online property portals (such as Rightmove and Zoopla), social media sites (such as Facebook and Twitter) and online advertising platforms (such as Google Adwords)

    • Information provided to us by other third parties

    • Other publicly available sources such as the electoral roll and HM Land Registry

    • What information we collect

    • 4.1 Information we collect directly from you

    • Depending on the type of service or product we are discussing, the following are examples of information we may collect directly from you:

    • Information we may collect directly from you

    • Why we collect it. Your name, postal address, phone number, email address and details of your requirements

    • To provide you with estate agency services to find a property to buy or sell. Your marital status, date of birth, nationality and tax status

    • When you enter into a residential sale or letting agreement. Your date of birth, nationality and details from identity documents you provide. To perform ‘know your client’, anti money laundering and right to rent checks, as required by law

    • Proof that you have sufficient funds to support any offer that you may wish to make to buy a property

    • To ensure you able to pay the required amount of deposit. Financial information, for example, a copy of your bank statement or an agreement in principle from your mortgage provider

    • To provide evidence of the source of funds you will be using to buy  a property. Your bank account details. Where we take payment for the services we provide to you

    • Details of your mortgage arrangements, confirmation of how long you have owned the property and details of the source of monies invested in the property when you register to sell. To undertake know your client and anti money laundering checks

    • Your marital status, employment details, national insurance number, nationality, residential status, bank details and credit history

    • To carry out referencing and credit checks and the results of those checks. Your name, gender, previous name, mother’s maiden name, date of birth, contact telephone numbers, current address and previous addresses, details of your health and family history , information about your status and dependents, your nationality, bank account details, savings and investments, existing financial commitments, your credit history, your mortgage requirements and existing protection arrangements

    • We may, during the course of your relationship with us, request additional information from you which is relevant to the provision of specific services.

    • Any telephone calls either to or from our customer service teams may be recorded for training, monitoring, compliance and security.

    • 4.2 Information we collect when you visit or create an account on our websites

    • We use cookies and other technologies to collect information when you visit our web sites, including when you make use of our online chat.

    • We may collect personal information in connection with your use of our website, such as:

    • Your name, email address, telephone number and property address when you register for an account or use an online form to arrange a viewing, register for property alerts, request a valuation or lettings consultation, book a mortgage appointment or submit an enquiry

    • Details included on any enquiry form you submit in relation to property insurance, life, critical illness or income protection, conveyancing or mortgages

    • Data sent from your browser to our server which may include:

    • The time, date and duration of your visit

    • The site from which you have come (the referral URL)

    • The pages you have visited  and

    • Your IP address

    • Details of how we use cookies are provided in Section 13 ‘Our Use of Cookies’ and in our Cookies Policy https://www.new-move.co.uk/cookies/.

    • 4.3 Information we obtain from third parties  

    • Where we are required by law, or for business needs, we will obtain information about you from third parties, but only after we have your agreement to do so. For example (but not limited to) the third parties we may need to contact are credit reference agencies, banks, employers, accountants and solicitors in order to obtain references, undertake identity verification and basic criminal record checks, and validate your income level and financial history.

    • 4.4 Circumstances under which criminal disclosures will be collected

    • The arrangement of certain types of insurance may involve disclosure by you to us of information relating to historic or current criminal convictions or offences. This is relevant to insurance related activities such as underwriting, claims and fraud management.

    • When we process any Criminal Disclosures we do so on the basis that it is in the substantial public interest to be able to provide vital insurance products as permitted by UK data protection related laws and regulations from time to time. Information on Criminal Disclosures must be capable of being exchanged freely between insurance intermediaries such as us and insurance providers, to enable customers to secure the important insurance protection that they require.

    • How we use your information

    • We will process the information you provide or we obtain from other sources to provide you with products and services and answer any questions you may have.

    • The following are examples of how we use the information we collect:

    • To process your registration and confirm your identity

    • To provide advice on financial products and services, such as mortgages, insurance and protection products

    • To keep you informed of any developments in relation to any mortgage product, protection product or insurance product which we help you to take out;

    • To create and manage your on line account

    • To process payment for our services

    • To protect against and prevent fraud, unauthorised transactions, money laundering, tax evasion, claims, other liabilities and manage risk exposure and agent or franchise quality, integrity, compliance and security of business processes

    • To provide, administer and communicate with you about Connells Group products, services, offers, programs and promotions, their issuers, acquirers, retailers and partners

    • To compile business directories, including business contact information and maintain up to date client records

    • To operate, monitor, evaluate and improve our products, services and websites

    • To evaluate your interest in and suitability for employment

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    • 5.1 Customer Surveys

    • From time to time we may provide your information to our customer service agencies for research, survey and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may occasionally contact you including by post, email or telephone to ask you for your feedback and comments on our services.

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    • 5.2 Information about our products and services

    • We may also use your personal data to contact you by post, e mail, telephone or other electronic means to provide you with information about products and services from the NewMove (Southern) Ltd and carefully selected third parties which we feel may be of interest or relevant to your needs.

    • Please see Section 12 for information about how you can exercise your rights.

    • Who we share your information with

    • We may share your information both within the NewMove (Southern) Ltd of companies and also relevant third party business partners, both for the purposes set out in this Privacy Notice, or for other purposes approved by you.

    • 6.1 NewMove (Southern) Ltd

    • 6.2 Third Party service providers Where we engage third party service providers to provide products (such as mortgages, house and contents and family protection insurances and utility services) or other business services and operations, we provide them with only the personal information they need to perform the service or provide the product we request. We contractually require them to securely protect information, and not to use it for any other purpose.

    • Indicatively – but not limited to – we may disclose your information to the third parties listed below for the purposes listed:

    • Third party

    • The Local Council Payment / collection of Council Tax

    • Law enforcement bodies including the police, HMRC and local authorities. To comply with court orders or legal obligations

    • Landlord, tenant or Guarantor. To comply with our legal obligations where we are providing a lettings service

    • Debt collection companies. To assist us in recovering any monies which are owed and overdue

    • We also provided a link from our website to Google Maps, to show the location of a branch or a property, and to allow you to input your postcode to get directions. If you use or access Google Maps you are bound by the Google Maps/Google Earth Additional Terms of Service https://maps.google.com/help/terms_maps.html including the Google Privacy Policy https://www.google.com/intl/ALL/policies/privacy/index.html

    • Lawful basis of processing

    • NewMove (Southern) Ltd processes your information under any of the following lawful conditions:

    • Performance of a contract – this is where the collection and processing of your data is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract

    • Legal obligation – this is where the collection and processing of your data is necessary for compliance with a legal obligation, for example verification of identity and fraud prevention

    • Consent – where we process information under consent we will seek your clear and unambiguous consent before processing your data, for example to send and/or receive marketing information from other NewMove (Southern) Ltd companies

    • Legitimate interests – some information is processed by NewMove (Southern) Ltd. as part of its legitimate interests which include network and information security, direct marketing, web analytics, updating customer details, lettings, sales, and other core services provided

    • Other situations

    • We may transfer or otherwise process your personal information:

    • As part of the sale of a NewMove (Southern) Ltd business to another company, or in relation to the purchase of another business

    • When we have received your instruction to pass the sale of your property to another agent

    • To enforce our terms and conditions

    • When required by law and/or government authorities

    • When requested by the Property Ombudsman Service or any other consumer ombudsman or trade association

    • How long we keep your information for

    • We will keep your information for as long as is reasonably necessary for the purposes set out in this privacy notice, and to fulfil our legal and regulatory obligations.

    • For further information about how long we will keep your information, please contact n.johnston@new-move.co.uk 

    • When we communicate with you

    • 10.1 Service related

    • We will send you service related communications and respond to any questions which you may ask.

    • 10.2 Marketing our services to you

    • Where you contact us through our website, or make an enquiry on the phone, we will use the details you have supplied to us to provide you with our general property marketing list by email.

    • If you choose to ‘opt-out’ then we will not email you any further information relating to our general property marketing list.

    • We may also carry out targeted advertising to you on social media websites such as Facebook where you have already shown an interest in our services. This is done through analysing information we collect about your interactions on our websites and making this available to social media networks.

    • How we communicate with you For service related communications, we will contact you either by e mail or through the post. We may also telephone you or send you SMS messages, which may include automated SMS reminders for viewings.

    • We give you choices about how we communicate promotions and offers to you.

    • 11.1 By e mail

    • We only send you promotional emails if you explicitly select to receive these (you opt in). You can stop receiving promotional email messages from NewMove (Southern) Ltd by following the opt-out or unsubscribe instructions provided in any email you receive.

    • 11.2 By post

    • We only send you promotional postal mail if you explicitly select to receive these (you opt in). You can stop receiving promotional postal mail from NewMove (Southern) Ltd by following the opt-out or unsubscribe instructions included in those communications.

    • 11.3 Mobile Text Messages 

    • We will only send you promotional text messages if you explicitly select to receive these (you opt in). You can stop receiving promotional text messages from NewMove (Southern) Ltd by following the opt-out instructions provided in the text message.

    • 11.4 Telephone

    • We will only send you promotional calls if you explicitly select to receive these (you opt in). You can stop receiving promotional calls from NewMove (Southern) Ltd by following the opt-out instructions provided in the text message.

    • Your statutory rights

    • You have a number of rights concerning the personal information we use. These include the right to:

    • ask us for access to a copy of your personal information we hold about you

    • ask us to correct your personal information

    • ask us to delete your personal information

    • withdraw your consent to use your personal information

    • Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time. If you withdraw your consent, your previous consent will remain valid in respect of our use of your data in relation to good or service we are still contracted to provide

    • We will act to respond to your request to stop receiving promotional email, phone, text or postal messages from NewMove (Southern) Ltd as quickly as is practicable (around 10 working days, as systems take time to replicate). We will keep information for record keeping purposes, to ensure we fulfil your request not to send particular types of messages.

    • ask us to restrict the use of your personal data, including direct marketing

    • object to our use of your personal data

    • object to an automated decision, including profiling (for example, in terms of credit risk)

    • lodge a complaint with the Information Commissioner’s Office, if you object to the way we use your personal information. For more information please go to ico.org.uk

    • If you wish to make a request for access to a copy of your personal data, please write to NewMove (Southern) Ltd, Suite 1 The Bungalow, Stratford St Mary, Suffolk CO7 6JN or email n.johnston@new-move.co.uk

    • If you wish to exercise any of your other rights, please write to the NewMove (Southern) Ltd, Suite 1 The Bungalow, Stratford St Mary, Suffolk CO7 6JN or email n.johnston@new-move.co.uk

    • We will acknowledge your request and let you know what we will need from you to carry out your request. Every effort will be made to respond to or comply with your request as quickly as possible, and we will ensure our systems are updated as soon as is practicable in response to your request.

    • Our use of cookies

    • A cookie is a small file placed on your device when you visit a website that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and to store your preferences when using a particular site. It may contain a unique identifier to ensure that you are not shown the same information and/or are only shown information you have stated that you are interested in.

    • Our security software may use your IP address and browser version to help protect our systems and provide diagnostic information in the case of an issue.

    • Further information about our use of cookies is  provided in our Cookies Policy

    • How we protect your information

    • We store your personal information on our computer systems and in our paper records.

    • We have implemented strict security procedures to ensure that personal information is not damaged, destroyed or misused, and to prevent unauthorised access to your information.

    • The information that we collect is stored in a secure facility with restricted physical access.

    • We also use a number of security measures to prevent electronic access.

    • Where – in line with this Privacy Notice – information is shared with third parties, similar security measures are used to protect your information.

    • Data Transfers

    • If we need to transfer data outside the European Economic Area (EEA) and the country it’s transferred to is not on an approved list for having adequate security controls in place, we will limit when we do this and the amount of personal data we send. We will also ensure that there is adequate protection in place before sending anything to other countries outside the EEA by imposing contractual obligations on the recipients to ensure the security and confidentiality of your data.

    • Children’s privacy

    • We do not offer any products or services to children. In certain circumstances (for example a mortgage application) we may need to collect the name and date of birth of children from mortgage applicants, and share this with the selected mortgage provider.

    • Links to other websites

    • Our websites, other electronic portals and documentation may provide links to other websites for your convenience and information. These may operate independently from us and have their own privacy notices or policies, which we strongly suggest you review.

    • Where linked websites are not owned or controlled by us, we are not responsible for their content or data privacy practices.

    • Our Promise to you

    • When you provide us with this information, you agree to the collection, use and sharing of your information in accordance with this data privacy notice. Our promise to you is that

    • We’ll work with other businesses to put together offers we think you might like

    • You are in control of your data

    • You can change your privacy settings at any time

    • If you don’t think the data is correct tell us and well put it right

    • We will keep your data secure

    • We also promise to collect, process store and share your data safely and securely and to make sure the businesses we work with do the same

    • Updates to our Privacy Notice

    • We will occasionally update our Privacy Notice, so we suggest that you review this Notice from time to time. If we make substantial changes to our Privacy Notice, we will endeavour to inform you directly about these changes.

    • THIRD PARTIES AND LINKS

    • We may pass your details to any other member of our group. We may also pass your details to our agents and subcontractors to help with any use of your data set out in our privacy policy. For example, we may use third parties to assist with newsletters, and we may also pass your details to our web developers and the hosts of the Site may also see your data.

    • We or any member of our group may transfer its databases containing your personal information if it sells its business or part of it.

    • Other than as set out in this privacy policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this privacy policy or unless we are required to do so by law.

    • The Site may contain advertising of third parties or links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites (except if we operate those sites), nor for any third party to whom we transfer your data in accordance with our privacy policy.

    • Cookies

    • WHAT IS A COOKIE?

    • Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

    • Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

    • Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

    • Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites that run content on the page you are viewing (‘third party cookies’).

    • WHAT IS IN A COOKIE?

    • A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

    • WHAT TO DO IF YOU DON'T WANT COOKIES TO BE SET

    • Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

    • COOKIE SETTINGS

    • If you don’t want to receive certain categories of cookies on this website, you can change your cookie settings via your browser; your browser help function will tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

    • Note: This website does work without cookies, but you will lose some features and functionality if you choose to disable cookies. By continuing to use this site you are agreeing to the terms of this policy and our use of cookies.

    • 1. Strictly Necessary Cookies

    • These cookies are strictly necessary to enable you to move about the site or to provide certain features you have requested. Without these cookies, we will not be able to provide certain features, such as login to member areas.

    • 2. Performance Cookies

    • These cookies help to improve the performance of the website, providing a better user experience and helping you find the information you are looking for faster.

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    • FURTHER READING

    • BBC cookie Information – Our thanks and credit to the BBC for providing a significant amount of this information about cookies

    • Aboutcookies.org

    • Wikipedia

    • Changes

    • Any material changes to the way in which we use your data will be described in future versions of this privacy policy. Each time you enter the Site or submit data to the Site, you agree that the privacy policy current at that time shall apply to all information which we hold about you.

    • Consent

    • By using the Site, you consent to our use of your information as set out in this Privacy Policy and agree to be bound by the terms of this privacy policy (as amended). You also agree to the Site Terms of Use currently in force from time to time.

    • Copyright

    • Unless otherwise stated, the copyright, database rights and any other rights in all information, data, text, drawings, artwork, pictures, photographs, images, graphics and materials (together “Materials”) on the www.new-move.co.uk (the “Site”) and the design, layout, look and appearance of the Site is owned by NewMove (Southern) Ltd (“we” or “us”) or licensed to us by our suppliers. You are permitted to use and download such Materials or extracts from the Site to a local hard disk and print copies, subject to all of the following:

    • a) Your use of the Site and any Materials on the Site is for your internal, personal, private use only.

    • b) Except to the extent provided by law, you must not use, copy, reproduce, republish, post, broadcast or transmit any part of the Site or such Materials for any other purpose without our express prior written consent. This includes (but without limitation) not reproducing or storing any part of the Site or such Materials in any other web site or in any public or private electronic retrieval system or service.

    • c) Our copyright notice (ie. @NewMove (Southern) Ltd 2020) or, where indicated, the notice of our licensors must appear in all electronic or hard copies of any such Materials or extracts from the Site.

    • d) When you lawfully or with our consent copy, reproduce, republish, post, broadcast, transmit, print or quote from any of the Site or such Materials, you must do so fairly and give due accreditation to us, our suppliers and the Site. You shall also do so in accordance with any restrictions which we stipulate on the Site.

    • e) Except as we expressly permit, you must not in any way modify any Materials on the Site.

    • f) Any rights not expressly granted in these terms or otherwise by us are reserved.

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